Registration and Account

Q: How do I create an account on Get4u.eu?
A: Click the “Register” button in the top right corner of the website and fill in all the required information about yourself and your delivery address. Registration takes just a few minutes.

Q: I forgot my password. How do I regain access?
A: On the login page, click “Forgot password?”, enter your email address, and you will receive an email with instructions on how to reset your password.

Q: What are the benefits of being a registered guest?
A: If you are a registered guest, you qualify for our “Loyalty Program,” which allows you to be the first to access special offers! Equally important are various promotional offers available only to registered users.

Orders and Payments

Q: How do I place an order?
A: Once you find the desired product, follow these steps to add it to your cart:

  • Open the product page: Click on the product name or image to view its details. Here, you will find descriptions, features, reviews, and options for color, size, or other variations, if applicable.
  • Choose product options (if applicable): If the product has options (e.g., additional screen insurance, etc.), select your preferences on the product page.
  • Click “Add to Cart”: After selecting, click the “Add to Cart” button. A notification will appear confirming that the product has been added to your cart.
  • Review the cart: To view the items added, click on the cart icon in the top right corner of the website. Here you can adjust quantities, remove items, or proceed to checkout.
  • View the cart: When you are ready to place your order, click the cart icon in the top right corner of the website. Review the list of selected items, quantities, and total price. You can change quantities or remove items if needed.
  • Check that the entered information matches your true information, review the item information, and any selected additional services.
  • Complete the order and proceed to your preferred payment method.

Q: How do I know that payment has been successfully completed and the order is placed?
A: The store system will inform you in writing at the email address you provided about the successful payment.

Cart

Q: Can I save items in my cart for future purchases?
A: Items in your cart will be saved until the purchase is completed, but availability and prices may change. We recommend completing your purchase as soon as possible to ensure the products and prices.

Q: Can I use a promo code or coupon at checkout?
A: If you have a promo code, enter it in the designated field on the checkout page. Click “Apply,” and the discount will be applied to your total amount.

Q: How do I change the quantity of items in my cart?
A: Go to your cart and use the “+” and “-” buttons to increase or decrease item quantities.

Q: What should I do if an item is unavailable?
A: If an item is unavailable, a notification will appear on the product page. You can add it to your “Wishlist” and return later when it becomes available.

Q: What information to enter for delivery details:
A: Enter the address where you want your order to be delivered. Make sure the information is accurate to avoid delays.

Q: What kind of payment methods are accepted?
A: Choose your preferred payment method, such as Google Pay, Apple Pay, Paypal, credit card or other available options.

Q: Order confirmation:
A: Review all entered information and the list of items. If you have a promo code or discount coupon, enter it in the designated field. Click “Confirm Order” or “Pay,” depending on the selected payment method.

Q: Confirmation receipt:
A: After successfully placing your order, you will receive an email confirmation with order details, delivery time, and tracking options.

Delivery and Pickup

Q: What delivery options are available?
A: We offer “Standard” and “Fast Track” delivery. Delivery times depend on the price of the item you selected.

Q: Is shipping on Get4u.eu free?
A: Yes, Get4u.eu offers free shipping on all products across Europe.

Q: Why do items have different prices and delivery times?
A: The standard delivery time of 5-7 working days is our cheapest option for those willing to wait a little longer, but if you want to receive the item significantly faster, choose the “Fast Track” option with delivery within 3 working days.

Q: How can I track my order?
A: When your order is shipped, you will receive an email with a tracking number. Use this number on the carrier’s website to track the delivery status.

Q: Can I pick up my order myself?
A: No, self-pickup is currently not available.

Q: Can I change the delivery address after placing the order?
A: Changing the delivery address is only possible before the order is shipped. Please contact our support team as soon as possible to the address: info@get4u.eu

Q: What are the conditions for wholesale purchases?
A: We offer special terms for wholesale orders. Please contact us via email at sales@get4u.eu for more information.

Returns and Exchanges

Q: How do I return or exchange an item?
A: You can return or exchange an item within 14 days of receiving it. Please contact our support team to initiate the return or exchange process at: returns@get4u.eu

Q: Who covers the return shipping costs?
A: If the product is damaged or sent incorrectly, we will cover all return shipping costs. In other cases, the return shipping costs are the responsibility of the customer.

Warranty and Repair

Q: Do you offer a warranty on your products?
A: Yes, all products are covered by the manufacturer’s warranty. Warranty terms and duration depend on the specific product and are indicated on the product page.

Q: How can I request warranty service?
A: To request warranty service, please contact our support team. Provide the product details, serial number, and a brief description of the issue via email at: warranty@get4u.eu

Customer Data Management

Get4u.eu respects your privacy and is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR). We strive to ensure transparency and security in all data operations.

Q: What data is collected?
A: When placing an order or creating an account, we collect the following data:

  • Personal information: name, surname, address, phone number, and email address.
  • Payment information: credit card or other payment details (collected only through secure payment gateways).
  • Purchase history and delivery data: information about purchased goods and delivery address.

Q: How is my data used?
A: We use your data:

  • To process and fulfill orders.
  • To improve customer service and provide personalized recommendations.
  • To communicate with you regarding order inquiries or product information.
  • For the analysis and improvement of our services and website.

Q: Data sharing with third parties
A: Your data may be shared with our partners (e.g., DHL for delivery) only for order fulfillment purposes. We ensure that all partners strictly adhere to GDPR and use data solely for delivery and fulfillment purposes.

Q: Data protection
A: We take all necessary technical and organizational measures to protect your data from unauthorized access, loss, or destruction. Only employees directly involved in processing your order can access your data.

Q: Customer rights
A: Under GDPR, you have the following rights regarding your data:

  • Right to access: the ability to request a copy of your personal data.
  • Right to rectification: the ability to correct inaccurate or incomplete data.
  • Right to erasure: the ability to request deletion of data when it is no longer necessary for processing.
  • Right to restrict processing: the ability to limit the use of data in certain cases.
  • Right to data portability: the ability to obtain data in a format suitable for transferring to another service provider.
Contact Information

Q: How can I contact your support team?
A: You can find more communication methods in our contact section, but you can also reach us via email at info@get4u.eu. We are also available in the online chat on our website.

Q: What are Get4u.eu’s support hours?
A: Our support team is available Monday to Friday from 9:00 AM to 6:00 PM, but the online ordering system will accept your orders 24/7 (no holidays). We are always happy to help!

Q: I have a question that is not included in this section. What should I do?
A: If you have additional questions, please contact our support team via email at info@get4u.eu We will do our best to assist you promptly!