At Get4u.eu we strive to make the cancellation and return process as smooth and transparent as possible. Here’s how cancellations, returns, and refunds work for our products.
1. Order Cancellations
- Cancellation Before Shipment: You may cancel your order at any time before it is dispatched. Once the order has been shipped, cancellations are no longer possible, but you can return the product after delivery as per our return policy.
- How to Cancel: Contact us immediately at return@get4u.eu if you need to cancel your order before shipping.
2. Return Policy
If you are unsatisfied with your purchase, or if the product does not meet your expectations, you may return it within the eligible timeframe.
- Return Timeframe: Returns are accepted within 14 days from the date of delivery.
- Condition of Items: Items must be unused, in their original condition, and returned in the original packaging with all accessories and documentation included.
- Non-Returnable Items: It is not possible to claim a return for goods that have been used. If signs of use are found, the returned item will be re-status and treated as a warranty case.
3. Process for Returns
To start a return, follow these steps:
- Contact Us: Email us at return@get4u.eu with your order number and the reason for the return. We will provide you with further instructions.
- Return Authorization: Once approved, you’ll receive instructions on where to send the item.
- Shipping the Item: Please pack the item securely and include a copy of your original invoice. A return information was sent in E-mail No 3.
4. Refunds
Once we receive your returned item, it will be inspected. If the return is approved:
- Refund Process: You will receive a full refund to your original payment method within 5 days after the item has been inspected and you have received notification on your e-mail address that confirms the end of inspection.
- Partial Refunds: In some cases (e.g., used or damaged items not due to our error), only partial refunds may be issued.
- Shipping Fees: You have the right to choose the courier service that is most convenient for you to deliver the return item to our warehouse. The delivery of the product is free, but the cost of returning the product must be borne by the customer, the store does not provide it.
5. Warranty and Repairs
If your product is covered by a warranty, please refer to our Warranty Policy (insert link) for further details. Items that are found to be defective within the warranty period can either be repaired or replaced.
6. International Returns
- Return Shipping Costs: For international customers, the return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
- Customs and Duties: Any customs duties, taxes, or other fees related to the return shipment are also the responsibility of the customer.
- Delivery Time for Returns: Return processing for international orders may take longer due to customs clearance and international shipping times.
7. Damaged or Defective Products
- If your product arrives damaged or defective:
Please complete the Warranty application form with Warranty description and photo footage. - If necessary, please Contact Us at Warranty Support Email:
return@get4u.eu - Upon receipt of the item, the device will be inspected for defects. This process will be discussed in an email correspondence with the store. The verification process takes up to 5 working days until a decision is made.
- Replacement or Refund: We will either replace the product or issue a full refund, including any shipping fees.
At GET4U.EU we want to ensure that all of our customers are satisfied with their purchase and find easy ways to navigate through our prepared information. Here is the short version information of our cancellation and return policies based on your needs:
1. Order Cancellations:
- Orders can be easily cancelled the same day until 4 pm by contacting us at
return@get4u.eu. Once the order has been dispatched, you will need to follow the return process.
2. Return Policy:
- Products can be returned within 14 days if they are in unused condition, with all original packaging and accessories.
3. Damaged or Defective Items:
- In the event of receiving a damaged or faulty product, contact us immediately at return@get4u.eu. We will provide a refund or replacement at no additional cost.
4. International Returns:
- For international orders, customers are responsible for shipping costs and any related duties or fees unless the item is defective or an incorrect product was shipped.
5. Refunds:
- Refunds will be processed within 5 days of receiving the returned item and will be issued to the original payment method. Refund times may vary depending on your bank or payment provider.
